Refund policy

Last updated: 28 October 2026

Personalised orders

Every CosmoGraph star map is made to order for one customer, with their own date, place and words. Because of this, we can't accept returns or exchanges for change of mind, and we can't cancel an order once printing has started.

Before we print

We send you a preview on WhatsApp before anything is printed. Please check every word, the date, the place and the colours. You can ask for changes at this stage for free. If you decide not to go ahead before you approve the preview, message us and we'll cancel the order and refund you in full.

Damaged or wrong items

If your star map arrives damaged, or doesn't match the preview you approved, message us on WhatsApp at +91 84453 26699 or email info.katarpilla@gmail.com within 48 hours of delivery, with a photo of the item and the packaging. We'll reprint and resend it at no cost, or refund you in full.

Refunds

Approved refunds go back to your original payment method within 5–7 working days. Your bank may take a few extra days to show it.